Volkswagen Service Advisor- Experienced

Dublin, OH
Full Time

Midwestern Auto Group is the source for premium new European automobiles and top-of-the-line, pre-owned models in the Columbus, Ohio area. With over 40 years of experience, our professionals have maintained a solid commitment to our clients by delivering premium automobiles to generations of drivers. Midwestern Auto Group continues to build its brand on family values and a philosophy of serving our guests, team members, and communities. We believe every Midwestern Auto Group team member is absolutely critical to our success. Our continued rapid growth and fast-paced environment makes this an awesome place to invest in your career. If you are looking for a long term career opportunity with great people, apply today.

Service Advisor Job Summary 
As a Service Advisor, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Up to $2500 Sign-On Bonus, based on experience.


Service Advisor Responsibilities 

  • Greets customers promptly

  • Obtains customer and vehicle information

  • Preferred 3+ years prior experience writing service

  • Clearly reports all vehicle symptoms as described by the customer

  • Determines and recommends needed maintenance base on age, mileage, and vehicle history

  • Prepares complete and accurate estimate of cost for labor and parts

  • Establishes follow-up time

  • Monitors the progress of each vehicle throughout the day, updating customers frequently

  • Verifies that final invoice reconciles with work performed on the repair order

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues

  • Increase customer satisfaction by building customer relations

  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

  • Increase profitability by maximizing sales & executing retail promotions

  • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

  • Oversee and participate in quality control

  • Participate in the development and documentation of standard operating procedures as appropriate

Service Advisor Qualifications

  • Prior experience as a service advisor or service writer

  • Possess above-average phone and communication skills

  • Bring a positive, upbeat attitude to this role and be completely comfortable upselling clients

  • Excellent follow-up and follow-through skills to ensure client satisfaction

  • Must have the ability to communicate technical information in non-technical terms to clients

  • Ability to evolve and adapt to changing business needs

Service Advisor Benefits

  • Medical & dental insurance

  • 401(k)

  • Life, Short-Term and Long-Term Disability insurance

  • Paid Sick, Vacation, and Holiday Time

  • Career growth opportunities

  • Automobile and service discounts

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws


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