BDC Service Representative
Dublin, OH
Full Time
Automotive
Entry Level

MAG is renowned as the largest group of European brands, encompassing 14 brands on a 65-acre campus in Dublin, Ohio. Our lineup includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo. MAG is committed to building lifelong relationships with customers and employees by providing high-quality products, services, and solutions.
We are currently hiring for a position in our BDC Call Center Service group. This full-time, entry-level role is ideal for individuals passionate about customer service and interested in the automotive industry.
Key Responsibilities:
- Making over 100 outbound calls daily to schedule service appointments.
- Handling inbound service inquiries promptly and courteously.
- Following up with customers to ensure satisfaction and retention.
- Collaborating with the service team to maintain positive relationships.
- Maintaining accurate customer data and ensuring timely responses.
- Meeting and exceeding daily appointment goals
- Strong verbal, written, and phone communication skills
- Ability to work effectively in a team environment
- Comfortable with computers, CRM software, and digital communication tools
- Customer-first attitude with strong interpersonal skills
- Previous customer service experience required
- Knowledge of dealership products and services highly preferred
- Familiarity with automotive service operations highly preferred
- High school diploma or equivalent required; college preferred
- Hourly base pay with performance-based bonuses and commissions
- Premium healthcare benefits (medical, dental, vision)
- 401(k) with company match
- Employee vehicle leasing and service discounts
- Career mobility across 14 European brands
- Ongoing professional development
- Opportunity to work with elite automotive brands and a premium clientele
- Are you a proactive communicator who thrives in a fast-paced working environment? We want to hear from you! Please apply and submit your resume today!
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