Automotive Service Advisor - Luxury European Brands

Automotive Service Advisor - Luxury European Brands

We are seeking energetic Automotive Service Advisors who enjoy providing premium customer service and want to be rewarded for their efforts.

Established in 1957, MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.

Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.

Service Advisor Responsibilities 

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Meets with customers and determines their service needs
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice matches work performed on the repair order
• Increase customer satisfaction by building customer relations
• Maintains company standards for ethical business practices, professional image, orderliness, customer service, and community relations
• Increases profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversees and participates in quality control
• Participates in the development and documentation of standard operating procedures as needed

Service Advisor Qualifications

• Prior experience as a service advisor or service writer preferred
• Possess above-average phone and communication skills
• Bring a positive, upbeat attitude to this role and be comfortable up-selling clients
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs

Total Rewards:

• Commission Based Pay
• Medical, Dental and Vision
• Life, Short-Term, and Long-Term disability
• Paid time off: vacation, holidays, and sick time
• 401K with company match up to 4%
• Discounted manufacturers’ lease programs
• Service and parts discounts
• Flexible work schedules, including no late evenings, day off during the week
• NO work on Sundays

Career Growth:

• Training and Development opportunities
• Growth & Promotional Opportunities
• Career Mobility across 14 European brands

MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.