VW Automotive Technician
Automotive Technician - European & Exotics
Location: Dublin, Ohio
Midwestern Auto Group (MAG)
Are you a reliable and highly motivated individual with a passion for working on vehicles? Do you take pride in high quality work and enjoy working in a fast paced, customer driven environment? Are you looking for professional development and career growth? If so, consider applying to join our team as an Automotive Technician.
Established in 1957, today MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65 acre campus in Dublin, Ohio. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.
At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.
Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic.
If your goals and values align with MAG’s, we want you to join our team.
About this Position:
Responsible for identifying vehicle issues and performing necessary maintenance and/or repair work. Possesses advanced background and knowledge of vehicles to efficiently execute high quality repairs. Familiar with the operation of high-tech features, microchip-controlled systems, and electrified vehicles. Responsible for attainment of Customer Service Index/Net Promoter Score targets.
Responsibilities include:
- Diagnose, repair, and maintain vehicle automotive systems including engine, drivetrain, suspension, brakes, electrical, HVAC, etc.
- Performs specified work with efficiency, accuracy and in accordance with dealership standards and manufacturer specifications
- Collaborates with Service Advisors and provides complete estimate of labor, parts, and timing
- Maintains open lines of communication with Service Advisors to ensure customers are well informed
- Follows operations standards in completing all necessary repairs and maintenance
- Performs quality checks on work and road tests vehicles as required
- Documents findings, repairs and maintenance on repair orders and inspection sheets per company and manufacturer’s requirements
- Builds customer relations and promotes loyalty and referrals by delivering timely, high-quality repairs
- Maintain clean, organized and safe work environment and service bay
- Ensures achievement of CSI/NPS targets
- Stays current on required manufacturing training
Work Experience:
- Minimum of 2 years of experience and manufacturer or ASE Certification
- Well versed in repair of all electrical and mechanical vehicle systems
- Knowledge of new vehicle technologies
- Experienced in use of computers and technical equipment to diagnose vehicle issues
- Use of hand and power tools to repair and replace parts
- Extensive experience in performing routine vehicle maintenance and warranty items
- Demonstrated effectiveness in handling complex technical repairs
- Reading, analyzing and interpreting common technical journals
- Determining the cause of operating issues and deciding how to solve problems
- Experience in working with Dealer Management Systems (preference for CDK)
- Proper handling and disposal of hazardous materials/waste in accordance with procedures/regulations
- Ability to translate technical information to Service Advisors/customers
Education/License/Certifications:
- High School Diploma or GED
- Valid driver’s license and clean driving record
Key Competencies:
- Attention to detail
- Efficiency
- Problem solving
- Strong work ethic
- Customer service orientation
Total Rewards:
- Competitive flat hourly rates with earning potential up to $150,000+ annually
- Start-up compensation guarantees
- Technician mentorship programs
- Company paid factory training - Factory rewards programs
- Career progression programs & opportunities
- Relocation assistance, tool allowances, tuition reimbursement (case-by-case, based on experience & qualifications)
- Medical, Dental and Vision
- Life, Short-Term, and Long-Term disability
- Paid time off including, vacation, holidays, and sick time
- 401K with company match up to 4%
- Discounted manufacturers lease program
- Service and parts discounts
- Company provided uniforms
- Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays
Career Growth:
- Training and development programs to advance knowledge & skills
- Career mobility across 14 European brands
MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.